The Ivy · Saratoga Springs
Cancellation Policy
We value your time — and ours.
At The Ivy Beauty Suites, each appointment is time our professionals have reserved exclusively for you. We understand that schedules change, and we ask for your cooperation in helping us serve all of our guests effectively.
24-Hour Cancellation Notice
We require a minimum of 24 hours' noticefor all cancellations and reschedules. This allows us to offer the appointment time to another guest. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the scheduled service price.
No-Show Policy
Guests who do not show up for their scheduled appointment without prior notice will be charged 100% of the service price. After two consecutive no-shows, future appointments may require a non-refundable deposit at the time of booking.
Late Arrivals
We understand that things happen. If you are running late, please call or text your service provider as soon as possible. Appointments that begin late may need to be modified or shortened to accommodate the next guest. If you arrive more than 15 minutes late, your appointment may need to be rescheduled and the late cancellation fee may apply.
Deposits & Prepayment
Certain services — including color corrections, extensions, and specialty treatments — may require a non-refundable deposit at the time of booking. Deposits are applied toward your service total. If you cancel within the required notice period, your deposit will be credited toward a future appointment.
How to Cancel or Reschedule
The easiest way to cancel or reschedule is through the booking platform you used to make your appointment (Vagaro, GlossGenius, or your provider's direct booking link). You may also call or text your service provider directly. Please do not rely on social media messages for time-sensitive changes.
We genuinely appreciate your understanding. These policies allow our team to provide the best possible experience for every guest. If you have questions or special circumstances, please don't hesitate to reach out — we're always happy to help.